Privacy Policy

Privacy Policy for TerraEye and TerraEye App

At TerraEye, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by TerraEye and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared with TerraEye. This policy is not applicable to any information collected offline or via channels other than this website.

The Privacy Policy applies also to the use of the TerraEye App. The Policy sets out the rules for the processing of any personal data obtained in connection with the use of the TerraEye App by Users.

General Information

TerraEye processes your Personal Data based on the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: GDPR). You should be aware that if you provide us with your Personal Data while using our Website, TerraEye App or our services, we become the Controller. As part of our business, your Personal Data may be processed for various purposes. Below you will find information about how we process your data in the context of specific processing activities.

Useful definitions:

  • Personal data - information about an identified or identifiable natural person, defined in accordance with the GDPR and Polish data protection regulations, e.g.: first name, last name, telephone number, email address, but also device IP address, location data, internet identifier, and information collected through cookies and other similar technologies.

  • Website - website available at https://terraeye.co/.

  • User - any person using the Website.

  • Cookies - small text files sent to the user's computer or other end device when browsing the Website.

Information about the controller

The controller of the Personal Data of Users using the Website is:

  • Remote Sensing Business Solutions sp. z o.o., z siedzibą we Wrocławiu, wpisaną do rejestru przedsiębiorców KRS pod numerem 0001105923, NIP: 8952241235, REGON: 521932803 (hereinafter: Controller)

  • you may contact Controller via email: dgpr@terraeye.co

For convenience, in the rest of the Privacy Policy we will refer to ourselves as the “Controller”, “TerraEye” or “Company.” We mean the same thing when we use pronouns such as “we,” “our,” etc.

Purposes and legal basis for processing

The Controller collects Users' Personal Data to the extent necessary to provide services via the Website. The specific purposes of processing Users' Personal Data are described below. The provision of Personal Data by Users is voluntary, but in some cases it may be necessary for the User to use our services.

1. Contacting the Controller

We process your Personal Data (first name, last name, email address, phone number) if you contact us via:

  • traditional mail,

  • phone,

  • email,

  • the contact form on the Website,

  • our social media profiles,

  • or any other means provided by the Controller.

If you send us an inquiry, your Personal Data will be processed solely for the purpose of communication in the course of handling and resolving the matter to which the correspondence relates - in connection with the Controller's legitimate interest within the meaning of Article 6(1)(f) of the GDPR, consisting in conducting correspondence in the course of customer service or in connection with its business activities.

The Controller processes only Personal Data relevant to the matter to which the correspondence relates. The data is processed for the period necessary to complete the handling of your inquiry.

2. Social media activity

Information about our services, including information about current offers related to our activities, is posted on our social media pages. In this regard, we process Personal Data for the following purposes:

  • running our fan page - in connection with the legitimate interest of the Controller within the meaning of Article 6(1)(f) of the GDPR, consisting in maintaining a profile, promoting the Controller's brand, products and services, building and maintaining a community related to the Controller, and communicating with other users of the Website;

  • collecting analytical and statistical data - in connection with the legitimate interest of the Controller within the meaning of Article 6(1)(f) of the GDPR, consisting in analyzing the functioning, popularity, use and reach of the profile;

  • carrying out marketing activities through an advertising system linked to the fan page, which is offered by the social network provider - based on the voluntary consent of the user of the social network (Article 6(1)(a) of the GDPR).

On our Website, you can find social media plugins that will redirect you to our profile on the selected social media platform. They are only active when you click on them and log in to your social media account.

3. Controller's marketing

The Controller processes Personal Data for the purpose of marketing its own products and services or those of third parties. In this regard, Personal Data will be processed for the following purposes:

  • displaying marketing content on the Internet - in connection with the Controller's legitimate interest within the meaning of Article 6(1)(f) of the GDPR, consisting in conducting marketing and remarketing campaigns on the Internet;

  • displaying marketing content corresponding to your interests in connection with profiling based on cookies (behavioral advertising, personalization) - based on the User's consent (Article 6(1)(a) of the GDPR) to the collection of cookies, and also in connection with the legitimate interest of the Controller within the meaning of Article 6(1)(f) of the GDPR consisting in conducting marketing and remarketing campaigns on the Internet and better matching the content displayed to the individual preferences and interests of the User;

  • sending commercial information about goods or services offered by us or our business partners by electronic means (to your email address) and conducting telemarketing activities (MMS/SMS or phone calls) - based on your consent (Article 6(1)(a) of the GDPR);

  • conducting analytical and statistical activities, as well as activities related to direct marketing of goods and services - in connection with the legitimate interest of the Controller within the meaning of Article 6(1)(f) of the GDPR, consisting in conducting analyses of the effectiveness of marketing campaigns conducted by the Controller and assessing the attractiveness of the content provided.

In connection with its marketing activities, the Controller uses analytical solutions and tools developed by external entities. The Controller uses tools such as Google Analytics and HotJar - detailed information in this regard can be found in the data privacy settings and in the privacy policy of the provider.

4. Claims

If necessary, your Personal Data will be processed for the purpose of pursuing claims, in particular in the event of use of the Website or our offer in a manner inconsistent with the law, safety rules or good manners. We may also store your data if it is necessary to collect evidence in a dispute arising from your report. In this regard, we will process your Personal Data in connection with the legitimate interest of the Controller within the meaning of Article 6(1)(f) of the GDPR in the scope of pursuing or defending against claims.

5. Performance of legal obligations

Our contact may involve the processing of Personal Data in connection with the performance of our legal obligations, e.g. in connection with the handling of complaints or the rights of data subjects, settlements or the sending of communications to which the Controller is obliged by law (including in the event of a data security incident). In this case, the processing of Personal Data is carried out on the basis of Article 6(1)(b) or (c) of the GDPR.

6. Use of the Website and/or TerraEye App

All information (including Personal Data and other information collected from your device via cookies) obtained in connection with the use of our Website is processed for the following purposes:

  • providing electronic services in the scope of making content published on the Website available to Users - in connection with the performance of the contract in accordance with the store's regulations pursuant to Article 6(1)(b) of the GDPR;

  • using the functionality of the TerraEye App, perform the contract concluded within the TerraEye App - in connection with the performance of the contract in accordance with the TerraEye App Terms&Conditions, pursuant to Article 6(1)(b) of the GDPR (be aware that TerraEye App will also process other data that you voluntarily enter as part of its functionality solely for the purpose of using that functionality in accordance with its intended purpose and your wishes);

  • using necessary cookies - in connection with the performance of the contract in accordance with the store's terms and conditions pursuant to Article 6(1)(b) of the GDPR, primarily for the purpose of providing services and maintaining the functionality of the Website;

  • collecting analytical and statistical data (including the use of cookies and other technologies with similar functionality) - in connection with the legitimate interest of the Controller within the meaning of Article 6(1)(f) of the GDPR, consisting in analyzing the activity of Users and their preferences in order to improve the functionality and performance of the Website.

The processing of Personal Data in connection with the use of analytical cookies is subject to the User's consent to their use via the cookie consent management platform. This consent may be withdrawn at any time via this platform or in your browser settings. However, please note that changes to your cookie settings may affect the performance of the Website you are viewing.

We also use the following tools provided by third-party providers, which may process analytical data and data about your device:

Service/tool

Description

More information

Google Analytics

  • collects and processes data about traffic on the Website - it allows us to understand how you use our Website

  • uses cookies that are stored on your device

  • you can opt out of Google Analytics processing your data at any time by changing your browser settings (please note that this may affect the availability of some features of our Website)

  • in connection with the above services, we are a party to an agreement with Google Ireland Limited and use an IP anonymization mechanism

link to Google's privacy policy

Hotjar

  • enables analysis of user behavior on the Website - e.g. through heat maps, session recordings, surveys, and feedback forms

  • helps understand how users use the Website and what can be improved in terms of functionality and usability

  • solution provided by Hotjar Ltd., Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta

link to Hotjar's privacy policy

Cookie Consent by Silktide

  • enables you to decide whether we use specific types of cookies

  • solution provided by Silktide Limited located at 55 Colmore Row, Birmingham, England, B3 2AA, a company registered in England under company number: 4242422 and VAT No: 772 5263 20

link to Silktide's privacy policy

Processing time

The period for which the Controller processes data depends on the type of service provided and the purpose of processing.

Personal data processed for the purpose of:

  • responding to inquiries submitted via the contact form will be processed for the period necessary to respond to the inquiry or consider the complaint;

  • fulfilling the obligation imposed on the Controller by law will be stored until the obligation is fulfilled, unless the law requires further storage of such data;

  • concluding and performing a contract, the data is processed until the contract is terminated (please be aware regarding TerraEye App, your data processed for the purposes of registration, login, and use of the TerraEye App's functionality will be stored for the entire duration of your User account, until its deletion);

  • pursuing the legitimate interests of the Controller, in particular statistical and analytical data, will be processed for a period enabling the pursuit of this interest or until the User effectively objects to their processing.

If processing is based on consent, the data is processed until consent is effectively withdrawn. Withdrawal of consent does not affect the lawfulness of data processing prior to withdrawal.

If certain messages may constitute or constitute evidence in proceedings before a court or other authority, they will be stored until the end of the limitation period for any claims or until the final conclusion of the proceedings, if any, whichever is later.

The data will also be deleted when it is no longer necessary for the purposes for which it was collected.

Sharing personal data

All Personal Data processed by the Controller is accessible only to authorized employees or associates of the Controller and external entities providing specific services to the Controller related to the operation of the Website, to whom such data has been entrusted and who are obliged to keep confidential all Personal Data of Users to which they have access. These may include, in particular, entities responsible for the maintenance of IT systems and equipment, payment or deferred payment service providers, software providers, entities providing accounting or legal services, credit advisors, postal operators, couriers, and marketing agencies. In addition, the Personal Data of Website users may be disclosed to entities authorized to receive it under applicable law, including competent state authorities.

Data processing security

We take data security very seriously and comply with the obligations imposed on controllers by the GDPR, including the use of appropriate technical and organizational measures to ensure that Personal Data is processed in accordance with the law.

However, the Controller will not make decisions based on automated processing that produce legal effects concerning you or similarly significantly affect you. However, due to the use of programming/IT solutions, your Personal Data may be subject to automated processing, including in connection with the use of software that uses artificial intelligence mechanisms.

Personal data will be processed, as a rule, within the European Economic Area, and the Controller will not transfer Personal Data to third countries or international organizations. However, due to the use of IT services, data may be transferred to a third country independently of the Controller's will, which results from the regulations of the providers of these services. However, you should be aware that in such a situation, the transfer of data will be carried out in accordance with all the requirements set out in Chapter V. GDPR and may only take place if an adequate level of data protection is ensured, e.g. by the European Commission recognizing that the level of data protection is adequate or, for example, on the basis of standard contractual clauses adopted by the European Commission.

In connection with the Controller's use of third-party providers, e.g. IT service providers, the controller may transfer your Personal Data to third countries, i.e. countries outside the European Economic Area (hereinafter: EEA). The data will be transferred in compliance with the requirements indicated in GDPR, i.e:

  • only to third countries or international organizations in relation to which a decision has been issued stating an adequate level of data protection. The list of countries for which such a decision has been issued is available HERE

or

  • to third countries or international organizations only if the Controller or processor has provided appropriate safeguards, and on condition that enforceable data subject rights and effective legal remedies for data subjects are available. Examples of adequate safeguards include the transfer of data under binding corporate rules, standard data protection clauses adopted by the European Commission, an approved code of conduct or an approved certification mechanism.

Please be advised that you may obtain a copy of your data or information on where your data has been shared by contacting the Controller at the address indicated below.

User rights

You have the right at any time to:

  • access your data,

  • correct your data,

  • modify your data,

  • restrict the processing of your data,

  • delete your data,

  • transfer your data processed in an automated manner on the basis of your voluntary consent or processed in an automated manner if their processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

If you consent to the processing of your Personal Data, please note that your consent is voluntary. You have the right to withdraw your consent at any time. However, please note that the withdrawal of your consent does not affect the processing carried out by us prior to its withdrawal.

You also have the right to object to the processing of your data, in particular where

  • the processing is carried out for direct marketing purposes - if you exercise this right, we will immediately stop processing your Personal Data for this purpose,

  • the processing is carried out for the purposes of the legitimate interests pursued by the Controller – if the User exercises this right, we will immediately cease processing their Personal Data, unless we are able to demonstrate that there are valid legal grounds for further processing that override the interests, rights or freedoms indicated by the User.

If the User exercises any of the above rights, the Controller will immediately take steps to remove the non-compliance in the processing of Personal Data.

Please note that you also have the right to lodge a complaint with a supervisory authority. This is: